Return policy
Return Policy: You have 7 days from the date of purchase to return an item. To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- It must be in the original packaging.
- Proof of purchase is required.
To initiate a return, please contact us at aristopet@gmail.com with your order details, and we’ll guide you through the process.
Damages and Issues Please inspect your order upon receipt. If you find an item damaged, defective, or incorrect, contact us immediately at aristopet@gmail.com. We’ll resolve the issue promptly by offering a replacement, exchange, or refund.
Exceptions and Non-Returnable Items Certain items are not eligible for returns, including:
- Customized or personalized items.
- Opened or used pet food, treats, or grooming products.
- Items marked as final sale.
If you have questions about specific items, feel free to reach out to us.
Exchanges We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item, contact us at aristopet@gmail.com with your order details, and we’ll assist you.
Refunds Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7 business days. Please note that shipping fees are non-refundable.
Contact Us For any questions or concerns about your return, you can reach us at aristopet@gmail.com. We’re here to ensure your experience with Aristopet is seamless and satisfying!