FAQs

1. How can I contact you?

You can reach us via email at aristopet@gmail.com. We aim to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are sourced from various suppliers and are shipped from multiple locations to ensure timely delivery. We strive to provide the best shipping options available.

3. Can I get a refund for my products?

Yes, we offer a 15-day refund policy. To be eligible for a refund, items must be unused and in their original packaging.

4. What is the process for returning an item?

To initiate a return, please contact us at aristopet@gmail.com with your order details. We will guide you through the return process.

5. Are there any items that cannot be returned?

Yes, certain items are non-returnable, including customized products and opened pet food or grooming items. Please check our return policy for more details.

6. How long does it take to process a refund?

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 15 business days.

7. What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please contact us immediately at aristopet@gmail.com. We will resolve the issue promptly by offering a replacement, exchange, or refund.

8. Can I exchange an item?

Exchanges are only accepted for defective, damaged, or incorrect items. Please contact us with your order details to initiate an exchange.

9. How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order's status online.

10. Do you offer international shipping?

Yes, we offer international shipping. Shipping times and costs may vary based on the destination. Please check our shipping policy for more information.